Monday, June 6, 2011     17:19

Term of Use



1. The Contractor's Responsibilities

  • 1.1. To provide subscribers with services that match the Subscriber's chosen tariff plan.

  • 1.2. To register a Subscriber by creating opportunities register your personal account in the personal Cabinet.

  • 1.3. To provide the services in accordance with the characteristics described on the official website of the Contractor.

  • 1.4. To maintain the confidentiality of Subscriber information, got from him during registration, and also contents of private email messages except for the cases stipulated by the current legislation of Ukraine.

  • Read answer1.5. To provide basic and technical support to the Subscriber in connection with the contracted services, which includes:

    1.5.1. Advice on registration, transfer on service to the Contractor, the extension and configuration of domain names that registered with the Contractor;
    1.5.2. Advice when carrying out orders and the renewal of the entire list of services of the Contractor;
    1.5.3. Technical characteristics and properties of the Contractor's services;
    1.5.4. Consultations on the location and launch of the web resources of the Subscriber on the booked services of the Contractor;
    1.5.5. Assistance in the installation and, at the request of the Subscriber self-installation ordered By SSL certificates within the ordered By the Virtual hosting services, Virtual servers or Dedicated physical servers. However, the installation involves the integration of SSL certificate of the website in the hosting control panel or virtual server, but does not provide for possible modification of the source code of scripts and files for the website to work correctly over HTTPS;
    1.5.6. Free and complete replacement of failed components equipment services Dedicated physical servers; Basic and customer technical support does not include:
    1.5.7. The development of websites and other software for the Subscriber;
    1.5.8. Correction and modification of the source code of the websites and to a Subscriber;
    1.5.9. Modification of graphic elements and design resources of the Subscriber;
    1.5.10. Activities aimed at improving the position of the website of the Subscriber in the results of search engines in the Internet;
    1.5.11. Free treatment and cleanup of resources the Subscriber from viruses or other malicious code;
    1.5.12. Installation/setup and removal is not standard software at the service Subscriber;
    1.5.13. Administration and modification of the content subscriber;
    1.5.14. Recovery Virtual and Dedicated server of the subscriber after the damage to software caused by actions of the Subscriber;
    1.5.15. Update ON web sites of the Subscriber and tracking the existence of new updates.

2. Obligations Of The Subscriber

  • 2.1. Timely pay for the services of the Contractor in accordance with the chosen tariff plan.

  • 2.2. The subscriber is obligated independently familiarize with information about the terms of service and terms of service on the official web-site of the Contractor at the address Best-hostin.com

  • 2.3. Not violate these terms of service.

3. The rules for registration and transfer of domain names.

  • 3.1. The contractor shall provide the Subscriber with the possibility of registration, renewal and transfer of domains in favor of the Contractor and in favor of third parties.

  • 3.2. All operations with domains, including payment, are made using the automated system of personal account.

  • 3.3. Refunds for any paid operation with domain names is not possible because this procedure is not provided under the current rules a Registrar of domain names and the Contractor will not be able to return their money for a particular operation paid in the registry of domain names.

  • 3.4. Domain name registration involves the provision of personal information about potential owner of rights to domain name. The data that identify the user are open and may be published in publicly available sources that include databases WHOIS.

  • 3.5. Transfer of rights to a domain name, transfer domain name maintenance to another Registrar are made through official letters from the Subscriber. If the domain name is registered as a legal entity, transfer of rights/transfer requires a letter on letterhead, stamped and signed by the head. If the domain name is registered by a natural person, to transfer/transfers with the application are copies of the first and second pages of the passport certifying the signature of the Subscriber. In case of stoppage of customer service, the Contractor ensures the translation of domain names to another Registrar with the preservation of user information and ownership of each domain name.

  • 3.6. All information given by the Subscriber to the Contractor for the purpose of delegation of a domain name that is complete, truthful and accurate.

  • 3.7. The subscriber must immediately inform the Contractor about any changes in the information described in paragraph 3.6 of these Rules.

  • 3.8. The subscriber understands that he knows and clear purpose of collection, preservation and publication of information, which is available from the Contractor and necessary for providing process of delegation domain name, and also about the fact that he knows and agrees that the actual state of such information will be publicly available in real time through WHOIS or similar service.

  • 3.9. The subscriber has been informed of and understands that when you register a new domain name in international domain zones or when changing the contact information in the already existing international domain names and his contact email address is specified in the properties of the administrative contact of the domain name, may be sent a special email with a verification link. The transition on the link that confirms the email address specified by the Subscriber in the properties of the contact domain name, correct and working. In the case of ignoring such a letter within 14 days, the domain name may be temporarily blocked until you confirm the Caller's contact email addresses.

  • 3.10. The caller informed that in case of not timely renew your domain name, the maximum length bessantina recovery of the domain name "AutoRenewGracePeriod" may be shortened by the Registrar up to 20 days from the date of expiry of the domain.

  • 3.11. The subscriber realizes that, in the absence of renewal of the domain name for 20 days from the date of the expiration of the domain, the domain enters a status of "RedemptionPeriod" and the cost of extension of such status would be more expensive in 5-100 times. The exact amount of the renewals of the domain will depend on the rules of the UNRRA stitched domain zone of the domain name.

  • 3.12. The subscriber has been informed and understands that in case of registration of international domain name included in the list of reserved domain name holder of a domain or zone included in the list of premium domains, the price for registration will be different from the standard specified on the Contractor's website.

  • 3.13. Mandatory registration of the domain 2nd-level domain in the zone .UA is the availability of the Subscriber of the certificate for the same domain name desired brand. Without this document, the domain register is not possible. Applications for registration of domains in the domain zone .UA is processed by the registry Operator in manual mode only on working days. The minimum term of consideration of an application for registration of a domain name in the zone .UA is 3 working days.

  • 3.14. Applications for registration and transfer of domain names are processed in order of receipt. These Rules do not establish "a simultaneity period", the first application in any domain, received on the queue is met, all other applications for the same domain are rejected.

  • 3.15. The subscriber can be the owner of the domain name in the zone .DE how being a natural person or a legal entity. In this respect, each non-resident or foreign companies that register domain names in the zone DE, it is necessary to have in Germany the so-called administrative contact" of the authorised representative who is a resident of the country and is ready to provide your mailing address to exchange the necessary documentation. If the Subscriber within 4 weeks after the registration of the domain in the zone .DE will not provide all the required technical data, we assign them the domain name in the zone .DE is cancelled. The subscriber or its administrative contact must have a real address located in Germany. This postal po box cannot act as the contact address of the Subscriber or administrative contact.

  • 3.16. For domain registration in zone .RU, .Of the Russian Federation .SU Subscriber, among other information, shall indicate the series and number of passport, by whom and when it was issued, and the date of his birth. All data must be factual.

  • 3.17. When delegating the Subscriber of the domain name in the zone .EU, the administrative contact must be a physical person or a legal entity which is resident of the European Union with the corresponding address in the registration or state registration.

  • 3.18. Domain name registration by the Contractor in separate domain zones, where registration involves manual checking or processing of data by the Administrator of the domain zone can be performed for up to 10 working days from the date of payment of the application for registration of a domain with the Subscriber.

  • 3.19. The subscriber agrees that neither the Contractor nor the Administrator nor the Registry Operator is not liable for the consequences of use or misuse of domain names Subscriber, including before third parties, as well as when the Subscriber violates the rights of third parties.

4. Regulations on the use of Virtual hosting

  • 4.1. We do not permit spam and other types of mass mailings (scripts designed to distribute messages to forums, chat rooms, guest, email, etc.), hacking, cracking and other illegal activities on the Internet.

  • 4.2. Sites are forbidden to post any material contrary to the laws or materials that violate the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic strife, etc.).

  • 4.3. In cases of placement of pornomaterials or 'erotica' as a clear boundary between them cannot be determined – this situation is solved at the discretion of the Contractor.

  • 4.4. It is strictly prohibited to place on the Virtual hosting of different kind of php-gateways, scripts, anonymizers and proxy gate.

  • 4.5. It is forbidden to use scripts downloads files from hosting services.

  • 4.6. Forbidden to install IRC server, IRC bots, various network scanners.

  • Read answer4.7. Within the hosting plan shared hosting is prohibited to post:

    4.7.1. The control panel or BY third-party servers;
    4.7.2. Statistics system gaming servers;
    4.7.3. The websites directly or indirectly associated with the gaming theme;
    4.7.4. Torrent trackers;
    4.7.5. Websites involved in the sale of private accounts (in game resources, third-party software, payment systems, postal systems, etc.);
    4.7.6. Websites hyip projects, website, pyramid schemes, or websites dedicated to the creation of financial pyramids and their similarities;
    4.7.7. Apps and websites used in the external services or websites (social networks, api's to provide any functionality;
    4.7.8. Websites that distribute, sposobstvuyut describe the spread or production of any drugs or Smoking blends;
    4.7.9. Web resources intended for hackers;
    4.7.10. Phishing resources;
    4.7.11. Web resources of political movements and parties, websites with direct or indirect relation to politics;
    4.7.12. Websites devoted to the subject cardsharing or providing this service;
    4.7.13. File sharing resources (file sharing, photo-sharing community websites, etc.);
    4.7.14. The websites directly or indirectly connected with the sale of any drugs for which a license is required, without the license;
    4.7.15. The websites of lotteries and gambling;
    4.7.16. Sites of exchange rates (both real and electronic);
    4.7.17. Software and scripts that are engaged in downloading information from third-party resources and websites.
    4.7.18. The websites directly or indirectly linked with terrorist organizations that are officially recognized as such by national or international legislation, as well as web sites associated with anti-state activities.

  • 4.8. It is prohibited to place on your disk space of computer viruses of any type. Upon detection of viruses or malicious scripts in the user's account, the Contractor shall notify the Subscriber that his hosting account was found were viruses and other malicious software and informs about the need to clean this account from malicious content. In the case of ignoring the Subscriber notification of this nature and the lack of answers over 24 hours after sending the notice, the Contractor is entitled to full or partial blocking Virtual hosting account Subscriber in order to allow for the possibility of starting and operating a malware on a Virtual server. While partial or complete blocking can be removed by the Contractor, as soon as the Subscriber wish to remove viruses or other malware on your hosting account.

  • Read answer4.9. Sites are hosted under shared hosting must use computing resources of the hosting servers according to the following requirements:

    4.9.1. The subscriber must not exceed the maximum permissible load on the CPU of the hosting server, which is in the maximum tariff plans shared hosting 10%
    4.9.2. Scripts websites Subscriber must not perform a single SQL query to the database MySQL and PostgreSQL, which run more than 16 seconds. To optimize runtime queries we recommend you to use the indexes on the database tables and code optimization of SQL queries
    4.9.3. The caller must not set the job scheduler CRON to execute with a frequency of more than 1 time in 5 minutes
    4.9.4. The subscriber shall not use external connections to MySQL databases or PostgreSQL except for maintenance and database administration
    4.9.5. Not allowed to start processes via SSH or CRON jobs, the execution time exceeds 10 minutes.
    4.9.6. Within shared hosting, the user does not have to run their own processes that open sockets in the LISTEN mode, or processes which play a role server services and do not provide for the completion of the work.
    4.9.7. Personal backup data hosting accounts should not be performed more than once a day. Hosting accounts violating the foregoing requirement to use resources of the Virtual hosting, can be blocked, if the pre-situation is not resolved with the Subscriber for the better. The solution is to change your tariff plan to a more productive or removal/optimization of scripts are causing heavy load.

  • 4.10. If you order a Virtual hosting service within the free trial period, in the absence of actual work with hosting by the Subscriber, the provider reserves the right to suspend the provision of such services.

  • 4.11. Hosting accounts that regularly create, move or delete a thousand files than significantly reduces overall performance of disk subsystem on a shared host can be fully or partially blocked by the Contractor.

  • 4.12. Within any tariff shared hosting plan Executor generates regular data backups of the hosting account of the Subscriber. Data backups are not available for removal by the Subscriber and not included in the quota of disk space selected by the Subscriber tariff plan, Virtual hosting, that ensures the ability to recover user data even if you delete the hosting account or the loss of any data in the process. Data backups of the hosting account of the Subscriber is also stored on the Contractor's servers for 30 days after stopping of providing hosting services and provide an opportunity to restore the work sites of the Subscriber in the case of overdue payment by the subscribers of the shared hosting.

  • 4.13. Subscribers separate services Reseller hosting understand that the Contractor does not provide directly technical, financial or administrative support to clients of the Subscriber. All the questions of the customers of the Subscriber that he cannot decide for himself, can be sent to technical support By only by contacting with a contact email address or requesting from the personal account of the Subscriber. Subscribers Reselling hosting are aware that you are solely responsible for compliance with these terms of service, as well as for the acts and hosted data of its clients.

5. Regulations on the use of Virtual servers VPS/VDS and Dedicated physical servers

  • 5.1. It is prohibited to use servers for the purpose of sending e-mail spam and other types of mass mailings (software designed to send messages to forums, chat rooms, guest, email, etc.), hacking, cracking and other illegal activities on the Internet.

  • 5.2. On servers is prohibited to post any material contrary to the laws of the Wiley materials that violate the copyrights of third parties. (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic strife, etc.).

  • 5.3. In cases of placement of pornomaterials or 'erotica' as a clear boundary between them cannot be determined – this situation is solved at the discretion of the Administration.

  • 5.4. The subscriber is prohibited to place on the disk space rented servers any computer viruses or malicious software.

  • 5.5. The subscriber understands and agrees that the service Virtual private server VPS/VDS it is not available and not possible to use separate SWAP partitions, since the use of the latter leads to a substantial reduction in the speed of disk-intensive virtual servers and subsequent degradation of the speed of virtual servers in General.

  • 5.6. The subscriber understands and agrees that in carrying out the backup of Virtual servers, the latter are disabled at the time of backup. The time that the virtual server can be disabled and not available, depends on the size of its disk subsystem. Subscriber agrees that without ordering additional services, backup virtual servers, a full backup of it a VPS/VDS would not be created, and any case of damage to information on the server will be irrevocable. Without a backup, if you delete any data or server, the recover deleted data impossible.

  • 5.7. Free trial period is not available under the line of services Dedicated physical servers.

  • 5.8. Due to the fact that the commissioning of Dedicated physical servers requires significant expenditure of human resources aimed at collecting, testing and preexploitation training equipment, with the possible refund to the Subscriber the latter will be the retention monies equal to the amount of payment 1.5 hours Administration facilities.

  • 5.9. When ordering services for a free trial period, the support personnel the Contractor may request the Caller for a detailed description of the proposed tasks in which the Subscriber orders service, as well as a description of the server settings that are of interest to the Subscriber and which he plans to test.

  • 5.10. When ordering services under a free trial period and in the absence of any action by the Subscriber, the provider reserves the right to suspend the provision of such services.

  • 5.11. Virtual dedicated server VPS/VDS or a Dedicated physical server cannot be used for DoS/DDoS attacks or other sabotage, as well as actions prohibited by the legislation of Ukraine.

  • 5.12. The subscriber has been informed and understands that the use of dedicated servers without fault-tolerant disk subsystems RAID is fraught with loss of data on the server as a result of failure of the main hard disk drive or SSD solid state drive. The contractor shall not be liable for data loss of the Subscriber and shall not compensate any direct or indirect losses of Subscriber in the event of such failure. The Contractor agrees to comply with replacement of failed media in storage working similar to a consistent with the Subscriber.

6. Special conditions and responsibilities of the parties

  • 6.1. The data relating to the commercial subscribers and the hosting provider and domain name Registrar "Greens Host" – the number of subscribers, the number of registered domain names, payment amount, terms and conditions of orders, logins and passwords for the services and the services etc. are confidential. This information is not sold/not transferable under any circumstances. The exception to this rule may be made only by decision of the marine court.

  • 6.2. The contractor does not guarantee absolute uninterrupted or error free Services and does not guarantee that the proposed software or any other materials do not contain system errors. The contractor shall take all reasonable efforts and measures to prevent this.

  • 6.3. The contractor shall not be liable for any direct or indirect damage caused to the Subscriber resulting from the use or inability to use the Services or incurred as a result of errors, omissions, interruptions, deletion of files, defects, delays in operation, or transmission, or modification of functions and other reasons. The contractor does not guarantee acceptance of Subscriber's mail from remote networks, the functioning of which led to the entering of the address of the network in the list according to which program delivery By mail does not receive mail.

  • 6.4. The contractor shall not be liable for the quality of public communication channels, through which the access to the Services.

  • 6.5. The subscriber assumes full responsibility and risks associated with the use of the Internet through provided by the Contractor, including responsibility to evaluate the accuracy, completeness and usefulness of any opinions, ideas, other information, and the quality and properties of goods and services distributed their resources on the Internet.

  • 6.6. Withdrawals from the account in the personal account is only possible upon the written request of the Subscriber to the Management of the Contractor, except in those cases where the conclusion involves the transfer of funds credited to the account in a private office exclusively for the affiliate program. The minimum amount for withdrawal of funds received for the affiliate program is 100 UAH, and the withdrawal cannot be performed more often than 1 time in 1 calendar month. The withdrawal is carried out during 1-3 business days from the date of filing the application for withdrawal. Account programs of reselling the withdrawal in any form do not provide.

  • 6.7. Early rejection of the use of the Contractor's services, according to the Law on the protection of the rights of consumers, is possible only during the first 14 days of ordering the service. A refund by the Contractor solely in the same way that the subscriber has made the payment for the services. A refund for the services since the order which has been more than 14 days is not possible.

  • 6.8. Subscriber is fully responsible for the security of your password and for any losses that may occur due to unauthorized use. The theft of login and password of the incident caused by third parties, the Subscriber shall be entitled to send to the Executor an application to change your login and password, with the obligatory Appendix to the statement corresponding financial document confirming the payment of Services. The contractor is not responsible for the actions of third parties resulted in the theft of, and for reimbursement of funds spent on stolen time, the Subscriber must contact the appropriate investigative and law enforcement agencies.

  • 6.9. The contractor is not responsible for notification any third parties about deprivation Subscriber of access, and for any consequences arising as a result of absence such warning.

  • 6.10. The contractor communicates with the Subscriber only through cases from your account or running via electronic mail directed to the contact e-mail Subscriber. Contact e-mail address is specified in the registration database on the official web-site. The subscriber may request change e-mail in the registration database when the entrance to the service area (my account) on the official web-site.

  • 6.11. The subscriber is obliged to pay the Contractor according to the rates of selected services. To know the validity period of the service ordered and, if necessary, to extend it, the Subscriber can in the personal Cabinet.

  • 6.12. The inclusion and activation of service, the payment was overdue by a Subscriber, is carried out only after payment of overdue services. This service is extended for the maximum term within the allocations made to the account of the Subscriber. The minimum extension period of any hosting services is 1 month, so renew your hosting for a shorter period (day, week, etc) is not possible.

  • 6.13. When ordering hosting plan shared hosting, Virtual servers VPS/VDS or a Dedicated physical server, in order to prevent possible fraudulent transactions, the Subscriber confirms his contact phone number by entering the verification code received via SMS messages. The contact number can also be confirmed by contacting the customer support.

  • 6.14. In case of loss by the Subscriber access parameters to the personal account, he can regain access by contacting the support with contact By e-mail, specified previously by the Subscriber in the properties of your account. If the Subscriber, for various reasons, lost access to his contact email, then the restoration of access can be exercised by sending the Contractor access settings in the SMS message to verified to in paragraph 6.13. the contact phone number of the Subscriber. If the Subscriber has lost access to the telephone number, the access recovery can be made only by formal written application sent to the postal address of the Contractor. If the Subscriber is a natural person, the application must be attach copies 1 and 2 pages of the passport or the birth certificate of a physical person. If the subscriber is a legal entity, you must submit copies of certificates on state registration and statement should present a company seal and authorized signature. It is not allowed to send application and scanned copies of the above documents by e-mail or personal account system. The documents should be sent only in paper form.

  • 6.15. The contractor reserves the right to refuse the Subscriber for the provision of services ordered under the free trial period. The contractor indicates that it may not to clarify and inform the Caller the reason for the possible refusal of a free trial period to use the service.